bKash Limited

bKash is fastest growing largest Fintech company in Bangladesh having 24 million subscribers. They have a large number of customers base seeking customer supports every day. Webchat is one of their customer support medium which is developed by Kolpolok Limited.

Requirement

The requirement of Webchat was very specific and well structured. Our first phase of development started in the blueprinting by gathering in-depth details of each of the requirement.

Development

We have used PHP, Codeigniter Framework and MySQL (Oracle and PostgreSQL also can be used) as a database for the project. Comet technology used for real-time chat communication. There is a large number of reporting section to generate KPI.

Maintenance

Kolpolok Limited is providing maintenance support to bKash Limited for their Webchat Software. It is our utmost priority to keep the software running for 24 hours a day.

Features

Multichannel web chat system.
Queue management system.
Customer limit per agent.
Automated chat routing based on skill.
Business hour and holiday customization.
Canned response.
Predefined templates.
Advertisement display for the end customers.
Disposition for each chat.
Role-based and group-based user management.
Chat performance, agent performance and KPI.
360 degree report generation.
For more details visit www.livedesk.com.bd


Feedback

Good work Team Kolpolok. Definitely, we are going to hire them for the new development work.

Group Captain Iftekhar, SMO, Base Bashar, Bangladesh Airforce.

We appreciate the great support we receive from Kolpolok Limited.

Sarzina Siraz, Customer Care Manager, bKash Limited.

We found Kolpolok Limited at the right time of our need. Thanks to Kolpolok Limited.

Tareq, CTO, Venus Telecom.

I believe Kolpolok Limited has the expertise to solve complex problems. I appreciate their nonstop effort for our development works.

Kishore Kumar Das, Founder, Bidyanondo.

Thanks, Kolpolok Team for the great experience.


Projects

Some of our projects are listed below.

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Bangladesh Airforce

Medical Squadron is a Hospital of Bangladesh Airforce. We have automated the day to day process of Medical Squadron. It includes SRS preparation, blueprinting all the details, network infrastructure, software, development, hardware purchase, testing and finally project deployment.

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bKash Limited

bKash is fastest growing largest Fintech company in Bangladesh having 24 million subscribers. They have a large number of customers base seeking customer supports every day. Webchat is one of their customer support medium which is developed by Kolpolok Limited.

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Teletalk

Teletalk is a large telecom company backed by Bangladesh Government. They have a lot of distributors and agent all over the country to sell their products. Managing all these was a very big problem. We have developed a solution for them which is called Agent Management Portal.

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